Tag Archive | "Verizon"

Verizon plans to terminate 8,500 rural accounts due to roaming data usage

Verizon is sending out notices that it will disconnect 19,000 lines spanning 8,500 accounts due to high roaming fees. Users in rural parts of 13 states (Alaska, Idaho, Iowa, Indiana, Kentucky, Maine, Michigan, Missouri, Montana, North Carolina, Oklahoma, Utah, and Wisconsin) face the ax by October 17. If the current customers don’t move to a new carrier by the deadline, they could lose the ability to port their phone number.

Despite being enrolled in the company’s “LTE in Rural America” program and being offered unlimited plans, it looks like many families will lose the best option they have for cellular service. The LTE in Rural America plan’s purpose was for Verizon to team up with small rural carriers to build out cellular infrastructure and allow those small carriers to lease spectrum. Now, Verizon is trying to pull out of those agreements and leave some customers out in the cold.

Verizon claims that the affected customers are using “substantial amounts of data”. On the other hand, one of the affected customer says her family has never used more than 50GB a month across four lines despite having an unlimited plan. The problem comes down to, as it often does, dollars and cents.

Verizon can’t make money off these customers if they’re paying out more in roaming fees then bringing in from monthly payments. The problem is so bad, apparently, that Verizon is willing to forgive any current charges on the account and the balance of financed phones to get customers to move. While this sounds like a great deal for the customer, the lack of other desirable carrier options negates any savings or credits they might see. Often in rural areas, the only choices are national carriers who get spotty coverage and regional carriers who charge higher prices.

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Verizon to start throttling video streaming to as low as 480p tomorrow

Verizon to start throttling video streaming to as low as 480p tomorrow

4 weeks ago

In a statement to Ars Technica, a Verizon spokesperson said, “These customers live outside of areas where Verizon operates our own network(…) Many of the affected consumer lines use a substantial amount of data while roaming on other providers’ networks and the roaming costs generated by these lines exceed what these consumers pay us each month(…) We sent these notices in advance so customers have plenty of time to choose another wireless provider”

It seems, though, that not every line in these areas will be disconnected. Many lines who aren’t costing Verizon money will remain active. Verizon refused to give a cap on how much roaming one could use because they become unprofitable. The letters that will be heading out to affected Verizon customers soon don’t give the recipients any recourse or options to stay with the carrier.

What do you think of Verizon’s move to cut off these customers? Is it a cold and heartless move or do you understand its side? Sound off down in the comments.

Android Authority

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Verizon sending free Daydream View headsets to some Pixel owners

We have been reporting for some time that demand for the Google Pixel and Pixel XL phones continues to exceed supply, especially for the larger Pixel XL. Now it looks like Verizon Wireless, the exclusive US carrier for the phone, is trying to make up for these shipping delays by offering some of those buyers a free Daydream View VR headset.

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Best Google Pixel accessories

3 weeks ago

Many users on Reddit who have ordered a Pixel phone have posted word online that they have received calls from Verizon telling them they will be getting a free Daydream View headset. Some of the users have already received their Pixel phone, but only after a number of delays, while others who have gotten these calls have yet to get their phones.

It would appear that Verizon is trying its best to apologize for the shipment delays that have hit the Pixel with this free offer. Normally the Daydream View headset costs $ 79, although a current promotion from Google has lowered the price down to just $ 49 until February 25.

A quick check of the Verizon site shows that the black 32GB Pixel is the only model that’s available for immediate shipment. The white 32GB model will ship on February 14 if ordered today, and the blue version will ship on February 28. The black 128GB Pixel will ship on February 14, and the white version will ship out on March 10. It’s even worse for the Pixel XL. The 32GB version will ship on February 21, but all of the other colors and models have shipment dates in March. That includes a date as late as March 31 for people who want to get the white 128GB model.

Google recently said that it is “working with our partners to restock inventory across our retail channels” in reference to an incorrect report that claimed the company was stopping production of the Pixel phones. While Google is clearly trying to make as many Pixel devices as it can, we suspect that it will be making more apologies, and possibly offering more freebies, to frustrated customers.

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Verizon begins rolling out Marshmallow for its Galaxy S6 and S6 Edge

Samsung's latest flagships all sport the formidable Mali-T760 GPU

Here’s some good news for Big Red Galaxy S6 owners. Verizon has announced that it will begin rolling out its Android Marshmallow update for its branded Samsung Galaxy S6 and S6 Edge smartphones today.

As I’m sure you’re already aware, the update packs in a slew of new core Android features. The list includes Doze power management, Google Now on Tap contextual search, and greater control to grant and deny app permissions. Samsung has also packed the “latest security patches” into the update, so that presumably means the March fixes, along with some miscellaneous performance optimizations.

As for Samsung’s half of the update, there’s the new look TouchWiz user interface complete with tweaks and improvements, such as the revamped notification panel. There’s also the new web browser with ad-block support. Not forgetting that the Galaxy S6 Edge is now updated with the much more functional edge panel, which can now be used to create shortcuts for a ton of apps and other useful features.

Android 6.0 marshmallow logo DSC_0126See also: Android 6.0 Marshmallow updates roundup – March 31, 2016136

As with all carrier roll outs, the update will be making its way out across the country in waves. Although you can always try to manually download the update via a tap (or many) of the software update button under Settings > About device. The update will begin rolling out today, April 1st, so keep an eye out for that notification.

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Marshmallow lands for the T-Mobile HTC One M8, LG G Stylo, and Verizon M8


Android 6.0 Marshmallow is heading out to a selection of US carrier branded handsets today. On T-Mobile, there’s the HTC One M8 flagship and the budget oriented LG G Stylo, while Verizon is rolling out its own update to the One M8 also. The new software introduces the familiar Marshmallow features, along with a few tweaks unique to each manufacturer.

Starting with the HTC One M8, T-Mobile is rolling out software version number 6.20.531.5. Verizon’s own update gives a slightly different version, 6.21.605.3. The carrier’s support page lists some of the changes included with the update, including new volume controls for notifications, audio and alarms, simplified screenshot capture, and the assorted main Marshmallow features. The list includes Google Now on Tap, updated app permission control, and Doze mode, to name just a handful.

Verizon also has a number of smaller updates rolling out for some of its products. The latest Android security patch is making its way to the carrier’s Nexus 7, while the Gear S is receiving some minor fixes to Wi-Fi and Bluetooth connectivity.

Android 6.0 marshmallow logo DSC_0126See also: Android 6.0 Marshmallow updates roundup127

The T-Mobile LG G Stylo is receiving its own 767MB update to Marshmallow, which comes with the software version number H63120b. T-Mobile says that this update will gradually be rolled out across the country between March 7th and 21st, so keep an eye out for that OTA notification over the coming weeks.

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Following T-Mobile’s footsteps, Verizon kills the two year contract

VerizonRedLogoBackground Huffington Post

There’s no denying that T-Mobile’s uncarrier movement has had a pretty big impact on the cellular industry over the past few years. Not only have we seen T-Mobile rise to third place in the market, bypassing Sprint, we’ve also seen all the carriers attempt to make uncarrier-like moves in hopes of winning new customers or keeping existing ones from defecting.

Verizon is now taking things a whole step further, following T-Mobile’s example and killing the two-year contract altogether. While Verizon had already offered optional device payment plans through its Edge service, going forward all Verizon customers interested in a new phone will either pay for the phone all at once or will sign up for a device payment plan.

We know what you’re thinking, the Moto X Pure Edition has now become even more enticing considering its $ 400 price tag, lack of carrier branding and software, and its full support for Verizon’s network.

As part of its restructuring, Verizon is ending the “Edge” naming convention as well, simply referring to it as a device payment plan. Furthermore, they are simplifying their data plans and pricing.

From now on, you simply pay $ 20 per line, and then you choose one of the following shared data buckets: S ($ 30/month for 1GB), M ($ 45/month for 3GB), L ($ 60/month for 6GB), or X-Large ($ 80/month for 12GB). Other larger plans exist, but will require you to ask Verizon directly for a quote.

Verizon’s new plans will go into effect on August 13th. If you still are under contract, however, you won’t see any immediate changes.

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T-Mobile’s John Legere vows to send a message to Verizon and AT&T on carrier overages

It’s no secret that T-Mobile has been the biggest carrier advocating for change in the wireless industry throughout the past few years. One of the most notable changes the carrier has made in recent past was the move to end all overage charges on its network, which came into fruition almost exactly one year ago. Soon after, CEO John Legere created a petition on Change.org that aimed to convince Verizon, AT&T and Sprint that overage fees were no longer acceptable. Even after reaching 100,000 signatures in just over one week’s time, the petition barely had any effect on the other three companies.

Flash forward to today, and T-Mobile is revisiting the petition for a different reason. Well, the Un-carrier’s goal is still to abolish overages in the wireless industry, but T-Mobile now taking matters into its own hands. In a vlog post sent out a few hours ago, John Legere vows that if the same petition (currently at just over 200,000 supporters) can get up to the 250k mark, he will send a personal message to Verizon or AT&T. Legere says the message could be anything from a “sky-written nastygram above AT&T’s headquarters” to a “giant greeting card delivered to the front door of Verizon”.

Legere says:

Last year, we calculated the carriers were taking $ 1 billion out of consumers’ pockets every year… (The carriers) slam you for using your device exactly like you’re supposed to, and these penalties often hit the people who can least afford them. If you’re going past your data limit, it’s probably because you don’t have a big data plan to begin with and are operating on a conservative budget.

If you’d like to help abolish overages throughout the entire wireless industry, you can sign the petition on Change.org to help get your voice heard. It will certainly be interesting to see what T-Mobile comes up with for a message, so let’s try to get that petition to 250k!

Android Authority

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Android 5.0 Lollipop now rolling out to the Verizon Galaxy Note 4

Galaxy Note 4 Verizon-6

If you’re a Galaxy Note 4 owner on Verizon, you’re in for a treat. Big Red is now pushing out Android 5.0 Lollipop, carrying build number N910VVRU1BOAF.

As is the case with most other Samsung devices, Android 5.0 Lollipop will bring a slew of awesome aesthetic enhancements and some under-the-hood changes. For starters, the UI will be updated to fit in with Google’s Material Design guidelines including some brighter colors and more fluid animations. Unfortunately the majority of the visual changes you’ll see won’t be as prominent as on a device running a vanilla build of Android, but they will definitely add a few nice touches to the UI. The Note 4 will also receive the Smart Lock security feature, priority notifications, notification interaction on the lock screen and much more.

Screen Shot 2015-04-02 at 8.26.57 PM

Verizon is also bringing Advanced Calling 1.0 to the Note 4, which is essentially VoLTE, or Voice Over LTE. Advanced Calling 1.0 allows for the ability to make HD voice calls, 2-way video calls and 6-way conference calls. You can now toy with all of these changes by heading to the Advanced Calling menu in your phone’s Settings.

There are a few other nice additions that Lollipop will bring, so if you own a Note 4, take a look at the PDF that’s linked below. If you’d like to check for the update manually, head to Settings>About phone>Software updates>Check for updates. Since the update is just beginning to roll out today, it might take a few days for your device to get the OTA.

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You can now buy the DROID Turbo in Sapphire Blue Ballistic Nylon from Verizon


Verizon is now offering the Motorola DROID Turbo in a sleek Sapphire Blue color. Best Buy used to be the only retailer to carry the Sapphire Blue Ballistic Nylon variant, but now you can pick the device up in Verizon stores or online. Just like with the other color, the 32GB Sapphire Blue DROID Turbo is being offered for $ 149.99 with a two-year contract, $ 22.91 per month on Verizon’s EDGE program or $ 549.99 to buy the phone off-contract.

It’s worth noting that in the announcement post from yesterday, Verizon quoted the 32GB Sapphire Blue variant at $ 199.99 with a two-year contract, though the product page has it listed as only $ 149.99. We’ve reached out to Verizon for further clarification and will update this post once we hear anything.

Verizon Droid turbo

Even though the DROID Turbo was announced last year, it’s still a great smartphone for anyone who doesn’t want to make too many sacrifices. If you need a refresher, the DROID Turbo has a 5.2-inch Super AMOLED display with a 1440 x 2560 resolution. It also comes with a 2.7GHz Qualcomm Snapdragon 805 processor backed by 3GB of RAM, a 21MP rear-facing camera and a huge 3900mAh battery. The device is still running Android 4.4 KitKat, but we couldn’t imagine it taking too much longer to get the Lollipop update. If you’d like some more information on this device, be sure to check out our full review.

If you’d like to get your hands on one for yourself, you can head to Verizon’s product page here.

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